Privacy Policy

At Peccars, we are committed to protecting your privacy and handling your personal data responsibly. We comply with:

• The UK General Data Protection Regulation (UK GDPR)

• The Data Protection Act 2018

• Guidance from the Information Commissioner’s Office (ICO)

1. Data We Collect

When you use our services, we may collect the following information:

• Full name and contact details

• Pickup and drop-off locations

• Payment method (processed securely by Autocab)

• Journey history

• IP address and location (if using our app)

2. How We Use Your Data

We use your personal data to:

• Process and confirm bookings

• Assign drivers and manage journeys

• Send booking confirmations and updates

• Comply with legal and licensing requirements

• Improve our services and user experience

3. Data Storage

All data is securely stored on Autocab’s UK-based cloud platform. Peccars accesses this data through Autocab’s secure systems. We do not store payment details ourselves.

4. Legal Basis for Processing

We process your data based on the following legal grounds:

• Contract – to deliver our transportation services

• Legal obligation – to meet regulatory requirements

• Legitimate interest – to enhance service quality and prevent fraud

• Consent – for optional marketing communications

5. Data Sharing

We may share your information with:

• Licensed drivers and operators (to fulfill bookings)

• Payment processors (via Autocab)

• Regulatory authorities or law enforcement (if required by law)

We never sell or rent your personal data.

6. Data Retention

We retain your data only as long as necessary:

• Booking data: Up to 6 years (as required by law)

• Marketing preferences: Until you opt out

• Payment data: Handled securely by Autocab

7. Your Rights

You have the right to: